Terms & Conditions

Customers:

Standard Return & Refund Policy:

In order to be eligible for a full refund, you have to return the product within 30 calendar days of your purchase. The product with the package must be in new or unused condition.
After we receive your item, our team will inspect it and process your refund. For credit card payments it may take 5 - 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you have more questions feel free to contact our customer service Monday - Friday 9:00am - 5:00pm Central Time at 1-414-357-3997 or email us at info@mukikim.com.

Retail Partners:

Please submit your order through your sales rep OR contact us directly.

Conditions of Sale:

The minimum order value is $150.00 per shipping location.
Freight: F.O.B. Milwaukee, WI USA.
Back Orders: Will be shipped at the same terms of original order. Orders under $150.00 are subject to cancellation.

Claims and Returns:

Upon receipt of shipment, if anything is missing or damaged, you must hold the packing material and carton until the freight claim is settled. Concealed shortages must be reported within 7 days of delivery.
No claims for concealed shortages and/ or damages will be allowed unless reported to our office within 7 days of delivery.
If your order was shipped by UPS, Fed Ex or truck, please notify their local office.
MERCHANDISE CANNOT BE RETURNED UNLESS OUR OFFICE HAS ISSUED AN R.M.A.
Returns cannot be authorized by our sales representatives.
Custom products are non-returnable.
Returns may be subject to a 20% restocking fee.

Promotions:

Please contact your local Sales Rep OR our customer service to learn about our current Promotions.

Terms of Sale:

All orders are prepaid using credit card at time of shipment
Net terms are subject to credit approval and account must be current.
Net terms payment should be done by check only, if paid with credit card then additional 3% would be charged.
All past due invoices are subject to a 1.5% late charge per month.
Net terms may be revoked due to payment delinquency.
Pricing and Promotions are subject to change without notice.
Orders under $100.00 will incur a $10.00 service charge.
All sales are final.
No allowances deductible on past due invoices.
It is not the policy to offer our products on Guaranteed Sale.

Product Warranty:

90 day product warranty with proof of purchase and proof that the item was taken care of according to specifications in the product manual.

Online Selling:

MukikiM items are not to be sold online without prior written approval. Including but not limited to Amazon.com, eBay.com, Walmart.com, etc.
Written authorization required to sell online.

Privacy Policy

Last updated: March 23, 2026

Your privacy is important to us, and this policy explains what information we collect and how we use it.

1. Information We Collect

We may collect basic information such as:

2. How We Use Your Information

We use your information to:

3. Cookies

Our website may use cookies to:

You can disable cookies in your browser settings if you prefer.

4. Sharing Your Information

We do not sell or rent your personal information.
We may share information only when required by law or to protect our rights.

5. Third-Party Services

We may use trusted third-party tools (such as analytics services) that collect limited information to help us improve the website.

6. Data Security

We take reasonable steps to protect your information, but no method of transmission over the internet is 100% secure.

7. Your Rights

You can contact us to:

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

9. Contact Us

If you have any questions, please contact us at: info@mukikim.com